FAQs

There are two ways to locate the nearest dealer that carries MAAX products; click on the “Where to Buy” link at the top of the page or, if you are on a product page, click on the “Where to Buy” button to find dealers who carry that specific product.

We do not sell directly to the public; however, we have many re-sellers across North America that carry the MAAX brand.

The warranty depends upon the category of your product (ex. shower, shower kit, door, bathtub, systems), please choose the appropriate category to see specific product warranties. Please refer to the Warranty details page for specific product warranty details.

You can find the serial number on the product packaging, the MAAX Installation Questions sheet inside the packaging, or on the MAAX logo label on the product itself.

Unfortunately, we absolutely require the serial number or receipt in order to validate the warranty of a product.

Acrylic offers many advantages over traditional materials such as porcelain and cast-iron, the most notable being that it is lightweight. This is most critical, in terms of installation and floor weight load, if your bathroom is not on a ground floor.

MAAX uses high-quality cast acrylic that is thick, strong and durable. Our high-quality cast acrylic has a soft, luxurious feel that is warm to the touch and retains heat, such as the heat of the bathwater. The integrated color pigment of acrylic means color won't fade and any minor scratches that come with normal use over time will be less apparent. Acrylic resists most cracks and chips, and any that do occur can be easily repaired.

Acrylic is non-corrosive and non-porous. It won't rust and is highly resistant to mold, mildew and staining from minerals in water, crayons and even permanent markers. This also makes it easy to clean with mild, non-abrasive cleaners including dishwashing soap.

Options, such as our whirlpool systems, must be factory-installed on your product. Accessories, such as trim kits and grab bars, come separately and may be ordered after the product has been installed. Accessories do not usually require professional installation.

AcrylX™ is a patent-pending applied acrylic finish that delivers beautiful and robust bathware products. AcrylX™ has a bright and glossy white luster that offers durable protection and superior quality to products, making them tougher than standard gelcoat products. Products manufactured with AcrylX ™ are backed with a lifetime warranty for residential owners and 30 year commercial warranty.

The QSI program is a collection of code compliant and accessible showers and shower pans that are kept in stock and ready to ship within 72 hrs. These are standard white acrylic or AcrylX TM products that are compliant to commercial ADA, TAS & MN codes or accessible based on plumbing norms. Addition of accessories will not affect the 72 hrs time frame. To learn more about the QSI program, visit our QSI details page here.

The gloss of the acrylic can sometimes affect adhesion, in such cases, we recommend lightly sanding the area to create a rough surface where the silicone will be applied.

We recommend acrylic latex caulking.

No. Unlike acrylic walls, the thickness of tiled walls will vary and this will affect the type and size of door openings required.

You will save time, money and hassle if you select your shower door before starting any work on your tiled shower. With your door on-hand, it will be easy to ensure a proper fit in the opening before installing the tile. Waiting until after the tile has been installed may result in you having to purchase a custom-fitted door to match the opening.

Shower door prices will vary for several reasons; the most common being size, glass type/thickness and features. Generally, the thicker glass doors are more expensive than others. Certain features, such as adjustable hinges that compensate for non-plumb walls, will also increase the price.

In general, both are effective. Pivot doors require more door clearance space and are usually best for larger bathrooms. They also allow easier user accessibility to get in and out of the shower. However, despite improvements in their design, pivot doors do still allow some water to drip onto the bathroom floor when they are opened and closed. Sliding doors are ideal for bathrooms where space is limited. They also generally resist water spillage, but they do tend to have smaller openings.

Please follow the instructions found in the installation manual. Never apply caulking on the glass along the inside areas of the shower door, only apply on the outside of the door.

MAAX shower doors can be used in both heated and non-heated areas.

Some shower door models will have spec sheets; you will find them on the product page in the “Technical Specifications” section.

You can purchase glass-cleaning products anywhere. Please note that regular cleaning of glass panels with soap and water will prevent mineral deposits from accumulating and causing stains. Some MAAX glass shower doors feature our Lotus Glass hydrophobic protection that repels soap and water stains.

Lotus protection is a super-hydrophobic coating that is applied to the glass shower door. To ensure long-lasting Lotus protection, only use mild cleaning products on your shower door, and do not use abrasive tools or cleaning products on the glass. The best way to maximize your shower investment is to care for it regularly, making sure to dry the glass after each use will prolong the efficiency of the Lotus glass protection. MAAX shower door Lotus protection does not have a warranty protection.

DO NOT REMOVE THE FOAM FROM THE BASE. Under no circumstances should the foam be removed from the base. The foam provides stability and support to the base.

Try our step-by-step configuration tool to design your ModulR solution. With over 1,000 different configurations, our online design tool is the simplest way to create your custom ModulR bathroom solution. 

First, create your ModulR bathroom design for shower, bathtub or combo using our simple online bathroom-planning tool. Next, click the "Where to Buy" button to find the MAAX distributor nearest you. For MAAX Business partners, contact your local MAAX sales representative for pricing.

The MAAX ModulR product warranties are applicable on the individual components only (shower door, bathtub and shower base) and cannot be combined. ModulR bathtubs and shower bases have a twenty-five (25) year warranty and ModulR shower doors have a ten (10) year warranty.

The removable toe-kick allows easy access to the adjustable levelling legs and drain connection for a simple installation process. The toe-kick should be removed during tile installation, and can be adjusted vertically according to various tile thicknesses.

The ModulR Linear or Compact configurations offer you the most space-saving options to maximize square footage in urban spaces and smaller bathrooms.

Yes, the pivot ModulR shower doors can be reversed to create a right- or left-opening door.

The 2-in-1 designer handle combines the functionality of a door handle and towel hook. The unique and practical Designer handle is available as a separate accessory to replace the standard handle.

Although the two products look similar once they are installed, the ModulR base has a special moulded flange that is designed to create a watertight connection when used in a combo configuration.

Yes, although it is highly recommended that you use the online ModulR configuration tool to properly configure your ModulR product. The ModulR product line offers two bathtubs; the corner bathtub, used in Linear and Angular combo configurations, and the alcove bathtub, used with wet room and compact configurations.

The Angular and Linear combo configurations, as well as the corner or wall-mounted ModulR bathtubs, are designed to maximize the bathing well area and deliver a minimalist look; therefore, a flexible waste and overflow is included with the product to simplify the installation process. For the Wet room combo and the Compact combo configurations, which are offered in alcove installation only, the plumber can purchase a standard waste and overflow.